Revision as of 14:16, 28 January 2019

Getting Started

Overview

Quickstart

User Manual

Installation Guide

Telematics Hardware

Gold Telematics Hardware

ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL

Datasheet

Platinum Telematics Hardware

ASM-TCM-P01-USA & ASM-TCM-P01-GLOBAL

Datasheet

Troubleshooting

Please follow the steps below to troubleshoot the connection:

1. Verify that the IMEI on the back of the unit matches the portal configuration:

The IMEI can be found on the back of the unit:

2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky. 3. Assure that the unit is in an area where there is cellular coverage.

The coverage map(s) can be found at: http://www.aeris.com/technology/aerconnect/coverage-map/#modal

4. Power up the unit, and check the LEDs:

We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.

5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:

0x19F0FF4A

@@ Line 1: / Line 1: @@
 =Getting Started=
+'''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Summary-v2.pdf Overview]'''
 '''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Quickstart.pdf Quickstart]'''
 '''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Raptor-Telematics_UserManual_20160503.pdf User Manual]'''
-'''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Summary-v2.pdf Summary]'''
+'''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Raptor-Telematics-V2_InstallationGuide.pdf Installation Guide]'''
 =Telematics Hardware=
-===Gold Telematics Hardware===
+==Gold Telematics Hardware==
 *'''ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL'''
 :'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]'''
-===Platinum Telematics Hardware===
+==Platinum Telematics Hardware==
 *'''ASM-TCM-P01-USA & ASM-TCM-P01-GLOBAL'''
 :'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]'''
-=Troubleshooting=
+=='''Troubleshooting'''==
 '''Please follow the steps below to troubleshoot the connection:'''
-==='''1. Verify that the IMEI on the back of the unit matches the portal configuration:'''===
+'''1. Verify that the IMEI on the back of the unit matches the portal configuration:'''
 *'''The IMEI can be found on the back of the unit:'''
@@ Line 26: / Line 29: @@
   [[File:TelematicsTroubleshootingImage1.png]]
-===2.	Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky.===
+'''2.	Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky.'''
-===3.	Assure that the unit is in an area where there is cellular coverage. ===
+'''3.	Assure that the unit is in an area where there is cellular coverage. '''
 *'''The coverage map(s) can be found at: http://www.aeris.com/technology/aerconnect/coverage-map/#modal'''
   [[File:TelematicsTroubleshootingImage3.png]]
-===4.	Power up the unit, and check the LEDs:===
+'''4.	Power up the unit, and check the LEDs:'''
 *'''We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.'''
   [[File:TelematicsTroubleshootingImage4.png]]
+'''5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:'''
-===5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:===
 :'''0x19F0FF4A'''

Raptor Telematics Downloads: Difference between revisions