Raptor Telematics Downloads: Difference between revisions
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=Getting Started= | |||
'''[ | '''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Summary-v2.pdf Overview]''' | ||
'''[http://www.neweagle.net/ProductDocumentation/Telematics/ | '''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Telematics-Quickstart.pdf Quickstart]''' | ||
'''[ | '''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Raptor-Telematics_UserManual_20160503.pdf User Manual]''' | ||
'''[https://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/Raptor-Telematics-V2_InstallationGuide.pdf Installation Guide]''' | |||
=Telematics Hardware= | |||
==Gold Telematics Hardware== | |||
*'''ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL''' | *'''ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL''' | ||
:'''[http://www.neweagle.net/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]''' | :'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]''' | ||
*'''''' | |||
: | ==Platinum Telematics Hardware== | ||
*'''ASM-TCM-P01-USA & ASM-TCM-P01-GLOBAL''' | |||
:'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]''' | |||
=='''Troubleshooting'''== | |||
'''Please follow the steps below to troubleshoot the connection:''' | |||
'''1. Verify that the IMEI on the back of the unit matches the portal configuration:''' | |||
*'''The IMEI can be found on the back of the unit:''' | |||
[[File:TelematicsTroubleshootingImage2.png]] | |||
[[File:TelematicsTroubleshootingImage1.png]] | |||
'''2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky.''' | |||
'''3. Assure that the unit is in an area where there is cellular coverage. ''' | |||
*'''The coverage map(s) can be found at: http://www.aeris.com/technology/aerconnect/coverage-map/#modal''' | |||
[[File:TelematicsTroubleshootingImage3.png]] | |||
'''4. Power up the unit, and check the LEDs:''' | |||
*'''We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.''' | |||
[[File:TelematicsTroubleshootingImage4.png]] | |||
'''5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:''' | |||
:'''0x19F0FF4A''' | |||
Revision as of 14:16, 28 January 2019
Getting Started
Telematics Hardware
Gold Telematics Hardware
- ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL
Platinum Telematics Hardware
- ASM-TCM-P01-USA & ASM-TCM-P01-GLOBAL
Troubleshooting
Please follow the steps below to troubleshoot the connection:
1. Verify that the IMEI on the back of the unit matches the portal configuration:
- The IMEI can be found on the back of the unit:
2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky. 3. Assure that the unit is in an area where there is cellular coverage.
- The coverage map(s) can be found at: http://www.aeris.com/technology/aerconnect/coverage-map/#modal
4. Power up the unit, and check the LEDs:
- We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.
5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:
- 0x19F0FF4A