Raptor Telematics Downloads: Difference between revisions

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:'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]'''
:'''[http://www.neweagle.net/support/wiki/ProductDocumentation/Telematics/TelematicsHardware_datasheet.pdf Datasheet]'''


==Troubleshooting==
 
 
 
 
 
 
 
 
'''Please follow the steps below to troubleshoot the connection:'''
'''Please follow the steps below to troubleshoot the connection:'''


==='''1. Verify that the IMEI on the back of the unit matches the portal configuration:'''===
'''1. Verify that the IMEI on the back of the unit matches the portal configuration:'''
   
   
*'''The IMEI can be found on the back of the unit:'''
*'''The IMEI can be found on the back of the unit:'''
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  [[File:TelematicsTroubleshootingImage1.png]]
  [[File:TelematicsTroubleshootingImage1.png]]


===2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky.===
'''2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky.'''
===3. Assure that the unit is in an area where there is cellular coverage. ===
'''3. Assure that the unit is in an area where there is cellular coverage. '''
*'''The coverage map(s) can be found at: http://www.aeris.com/technology/aerconnect/coverage-map/#modal'''
*'''The coverage map(s) can be found at: http://www.aeris.com/technology/aerconnect/coverage-map/#modal'''


  [[File:TelematicsTroubleshootingImage3.png]]
  [[File:TelematicsTroubleshootingImage3.png]]


===4. Power up the unit, and check the LEDs:===
'''4. Power up the unit, and check the LEDs:'''
*'''We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.'''
*'''We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.'''


  [[File:TelematicsTroubleshootingImage4.png]]
  [[File:TelematicsTroubleshootingImage4.png]]


 
'''5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:'''
===5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:===
:'''0x19F0FF4A'''
:'''0x19F0FF4A'''

Revision as of 14:12, 3 November 2017

Getting Started

Quickstart

User Manual

Summary


Telematics Hardware

Gold Telematics Hardware

  • ASM-TCM-G01-USA & ASM-TCM-G01-GLOBAL
Datasheet

Platinum Telematics Hardware

  • ASM-TCM-P01-USA & ASM-TCM-P01-GLOBAL
Datasheet





Please follow the steps below to troubleshoot the connection:

1. Verify that the IMEI on the back of the unit matches the portal configuration:

  • The IMEI can be found on the back of the unit:

2. Make sure that the unit’s antenna is properly connected and mounted in an area where it has a view of the sky. 3. Assure that the unit is in an area where there is cellular coverage.

4. Power up the unit, and check the LEDs:

  • We’d like to see that the cellular (GPRS) connects and the GPS gets a fix. This would be the green LED flashing for 2 seconds ON and 2 seconds OFF. The green LED sometimes looks more yellow than green.

5.Monitor the CAN bus connection. If working correctly, the telematics unit should transmit the following message:

0x19F0FF4A
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